Accelerating Nonprofit Impact with Salesforce

Chapter 7: Is Change Difficult for an Organization?

The most difficult part of creating something new is often not the technology itself but creating an atmosphere that will welcome change. You may be asking why we are not jumping right into studying the installation, implementation, and configuration of all the great building blocks in Nonprofit Cloud. The fact that the certification weights the consultant work so heavily should give you a hint. Years of hands-on experience validate that setting the scene for success before we begin is critical.

In this chapter, we're going to address use cases and overviews for the following areas:

• Organizational alignment and change management
• Governance basics and centers of excellence (COEs)
• User adoption ...