© Neelesh Ajmani and Dinesh Kumar 2017
Neelesh Ajmani and Dinesh Kumar, Achieving and Sustaining Secured Business Operations, https://doi.org/10.1007/978-1-4842-3099-2_6
Neelesh Ajmani1 and Dinesh Kumar2
(1)Hopkinton, Massachusetts, USA
(2)Chadds Ford, Pennsylvania, USA
Measuring effectiveness is fundamental for driving adoption and progress toward goals. Customer-centricity is a prerequisite for defining effectiveness.
Considering that Information Security is, at best, a governance topic in the boardroom and the accountability is assigned to the IT department, the metrics for measuring security effectiveness, if any, are IT-centric and operational in nature in most organizations. Many of these ...
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