Chapter 8  

Engaging Stakeholders:Establishing EffectiveProject Relationships

… I have found no greater satisfaction than achieving success through honest dealing and strict adherence to the view that, for you to gain, those you deal with should gain as well.

—ALAN GREENSPAN, FORMER CHAIRMAN OF THE FEDERAL RESERVE1

The Office of the Chief Architect at GSA’s Public Buildings Service (PBS) is a busy place. With such mandates as improving border security checkpoint structures, creating innovative new workspaces, and retrofitting government buildings to increase energy efficiency, there is no shortage of work to do. Whether constructing new buildings or refurbishing existing structures, PBS interacts with a wide range of stakeholders across a ...

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