Metrixglobal® Impact Compass: A Model for Telling the ROI Story
Description of the Model
In telling the ROI story, the critical turning point is converting the benefits into monetary value. The MetrixGlobal® Impact Compass, presented in Figure 13.2, provides a logic for converting benefits to monetary value. It is, in effect, the subtext for the value narrative. There are three elements to the compass: outcomes, conversion, and benefits.
- Outcomes. There are four overall types of tangible organizational outcomes for any action taken as a result of coaching (or any other learning experience for that matter): output, quality, cost, or time. Examples of output include productivity (as in the case study) and increased revenue. An example of a quality ...
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