LIST OF FIGURES
Figure 1.1 Business Analysis Maturity Model™
Figure 1.2 Business analysis activities
Figure 2.1 Waterfall development approach
Figure 2.2 The main elements of agile
Figure 2.3 The manifesto for agile software development
Figure 3.1 Three BA perspectives
Figure 3.2 Pre-project analysis work
Figure 3.4 Pre-project business analysis
Figure 3.5 An Agile Manifesto for business improvement
Figure 3.6 Aspects of systems thinking
Figure 3.7 Principles of Lean thinking
Figure 3.9 Organisation versus customer value perception
Figure 4.1 Six core agile values for business analysts
Figure 4.2 Mehrabian’s elements of communication
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