3. Communicating, Cooperating Teams
This chapter considers the effect of the physical environment, communication modalities used for jumping the inevitable communication gaps, the role of amicability and conflict, and subcultures on the team. These issues highlight the fact that projects need people to notice important events and to be both willing and able to communicate to others what they notice.
“Convection Currents of Information” compares the movement of information to the dispersion of heat and gas. The comparison yields several useful associations: the energy cost of information transfer, osmotic communication, information radiators, and information drafts.
“Jumping Communication Gaps” examines people’s efficiency in conveying ideas ...
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