Chapter 4. Digital Transformation and AI
Healthcare automation plays a key role in healthcare digital transformation by enabling stakeholders to focus on patient care and drive outcomes that make the healthcare system work for everyone. Complex healthcare processes and systems make digital transformation challenging. We define healthcare automation as the use of technology or machines to take on tasks so as to free people to focus on patient care and the health of populations. Digitization is defined as simply converting nondigital data (e.g., faxes or voice) into digital data, which allows opportunities for technology and machines to increase automation. The pandemic shows the value of healthcare automation where resources are limited and AI and other technologies can facilitate improving efficiencies and access to healthcare services. We define digital healthcare transformation as embracing both healthcare automation and digitization. It is a broad term that encompasses everything from implementing new technologies in healthcare operations to increasing digitization or new business models. It can also refer to modest activities such as launching a new website or a new mobile app.
Optimizing the impact of technology and improving the entire breadth of organization workflows and processes while improving access to data should be the goal for digital healthcare transformation. Implementing automation-based technology in silos across the organization may be a positive step forward, ...
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