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Além do desempenho by Colin Price, Scott Keller

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Notas

Introdução

[1] Entrevista pessoal.

[2] Ovum.

[3] Tiefel, J. (2009), “Chaos By Design: An Interview with the CEO of Zain”, Voices on Transformation, 3, McKinsey & Company.

[4] Com base na aplicação da ferramenta McKinsey de análise de desempenho empresarial, desenvolvida por Richard Foster e Sarah Kaplan e amplamente utilizada na pesquisa para o livro Destruição criativa: Por que empresas feitas para durar não são bem-sucedidas (Rio de Janeiro, Campus, 2002).

[5] Entrevista pessoal.

[6] Oliveira, F., “Transforming a High-Performing Company: An Interview with Roberto Setúbal”, McKinsey Quarterly, abr. 2009.

[7] “I Can’t Get No… Job Satisfaction, That Is: America’s Unhappy Workers”, Conference Board Research Report # 1459-1409-RR, ...

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