Chapter 7

Managing and Rewarding for High Performance

The scarcest resource in most organizations is not money; it is time and attention.

(Pfeffer, 1998a)


In today's fast-changing economic environment, globalization and technological advances are leading to significant changes in the competitive challenges facing businesses. As we considered in Chapter 2, there is a requirement for greater flexibility and speed to respond to significantly increased global competition, and delivery of products and services which are more responsive to customer needs. Furthermore, organizations are seeking to exploit global networks. Traditional thinking is that countries in the ‘developed West’ are the innovators and outsource administration and manufacturing ...

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