Always Making Progress

Chapter 5 Fundamental Continuous Improvement Tools

DOI: 10.4324/9781003244707-5

‘If it ain’t broke, don’t fix it’ is the slogan of the complacent, the arrogant or the scared. It’s an excuse for inaction, a call to non-arms.

Colin Powell

5.1 Data Capture Systems

Effective Operational Management and Continuous Improvement (CI) of performance rely on the accurate collection of data to both determine the level of performance versus a target and, if there is a gap, what the reasons for this are. These results play a critical input in operational reviews (Figure 5.1).

Figure 5.1 Fundamental Continuous Improvement Tools.

For data collection to ...