How should horizontally coordinated organizations ensure that the actions taken by its front-line employees are consistent with organizational goals?
—Gittell (2000, p. 101)
Just like any other defined task, coordination takes effort. Yet coordination is not just another task. Here are some important differences:
- Coordination is a requirement not in itself but because other tasks are required.
- Everyone, without exception, takes part in the coordination effort.
- Coordination has no product. Instead it serves to establish relationships between tasks and their products. Coordination has no independent purpose; it is a prerequisite for the accomplishment of other purposes.
Coordination, as ...