July 2005
Intermediate to advanced
768 pages
13h 12m
English
Content preview from Apple Training Series: Desktop and Portable Systems, Second EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Troubleshooting Steps
In Lesson 3, “General Troubleshooting Theory,” you learned about the Apple General Troubleshooting Flowchart, which documents Apple's recommended troubleshooting steps. This section discusses each step in terms of network troubleshooting. You might want to print the flowchart (available on the book's companion CD) to have it handy as you work through the following customer scenario:
“I keep getting a 'server not found' error when I try to view webpages. I'm running Safari on my Power Mac G5. The computer is hooked up to a DSL modem.”
According to the flowchart, your first step is to gather information.
Gather Information
Gather information by asking good questions related specifically to the network issue at hand. Remember ...
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