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Apple Training Series: Desktop and Portable Systems, Second Edition
book

Apple Training Series: Desktop and Portable Systems, Second Edition

by Peachpit Press
July 2005
Intermediate to advanced
768 pages
13h 12m
English
Peachpit Press
Content preview from Apple Training Series: Desktop and Portable Systems, Second Edition

Lesson 3. General Troubleshooting Theory

Reference FilesChapter Test 3 (Chapter_Test_03.pdf)

General Troubleshooting Flowchart

Component-isolation charts and exercises
TimeThis lesson takes approximately 45 minutes to complete.
GoalsState the goals and benefits of systematic troubleshooting

Describe three things you should do throughout the troubleshooting process and the key steps you should take or consider before performing a repair

Identify the steps, strategies, and potential resources for systematically troubleshooting issues and products

Identify the most appropriate questions to ask a customer to help identify the cause of the issue

Understand the qualities that make a repair action a quick fix

Define the split-half search process and specify ...

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ISBN: 0321335465Purchase book