Chapter 12. Troubleshooting

Time

This lesson takes approximately 60 minutes to complete.

Goals

Learn to follow a troubleshooting methodology

Learn where to find help

Learn command-line tools to assist in the troubleshooting process

Troubleshooting is as much art as it is science. Each chapter in this book has included troubleshooting advice specific to the chapter’s subject, and focused purely on the technical resolution. This chapter takes a more general look at troubleshooting and teaches you how to develop a good troubleshooting methodology that you can apply to any situation.

Following a Methodology

When a new problem surfaces—one that you haven’t seen or resolved before—it’s important to follow a troubleshooting methodology. By doing so, you can ...

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