September 2025
Intermediate to advanced
510 pages
13h 29m
English
book
Architectures for the Intelligent AI-Ready Enterprise
by Boris Bialek, Sebastian Rojas Arbulu, Taylor Hedgecock
Content preview from Architectures for the Intelligent AI-Ready Enterprise
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9
Cognigy’s Voice and Chatbots in the Time of Agentic AI
While the previous chapter explored how AI-driven strategies are revolutionizing content discovery and operational efficiency across media and telecommunications industries, a key implementation of these AI capabilities lies in direct customer communication, where intelligent agents are transforming every interaction into an opportunity for personalized, contextual engagement.
The landscape of customer communication has undergone a fundamental transformation. We’re moving from rigid, script-driven interactions of traditional call centers to dynamic, intelligent conversations enabled by modern AI agents. Yet behind every AI success story lies a critical truth: we still witness embarrassing ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.