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Improving the Emotional Intelligence Deficiencies of Chatbots
Emotions remain irrational and subjective. AI algorithms never forsake rationality and objectivity. Cognitive dissonance ensues, which complicates the task of producing an efficient chatbot.
In Chapter 14, Preparing the Input of Chatbots with Restricted Boltzmann Machines (RBMs) and Principal Component Analysis (PCA), we built a rational chained algorithm process with an RBM and a PCA approach. From there, we extracted critical objective data on a market segment. From that market segment and its features, we then designed a dialog in Chapter 15, Setting Up a Cognitive NLP UI/CUI Chatbot. The dialog was rational, and we produced a probable choice of services for the user. We did ...
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