Automating Customer Interactions

In this chapter:

Natural language processing (NLP) can understand written communications and compose its own articles and stories, but NLP is being used increasingly to converse with people in spoken language. To accomplish this feat, NLP requires additional functionality in the form of speech recognition and text-to-speech synthesis.

Let’s focus on automated speech recognition (ASR), which is closely related to NLP. They’re not identical, but they do work closely together to facilitate ...

Get Artificial Intelligence for Business, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.