Chapter 19

Artificial Empathy – An Artificial Intelligence Challenge

Dharmendra Sharma and Balaji Bikshandi

University of Canberra

CONTENTS

19.1   Introduction

19.2   Empathy

19.3   Enabling Empathy with AI

19.4   Challenges

19.5   Future Direction

19.6   Conclusion

References

19.1   Introduction

Artificial intelligence (AI) allows machines to analyse and solve problems utilizing heuristic, stochastic, fuzzy and other computational paradigms including biological principles (Xu et al., 2019). AI can learn from experiential data to automatically model and solve complex problems that may exceed the capacity of humans. AI-based deep learning algorithms have been found in certain instances to be superior to human clinicians in diagnosis, for example, ...

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