Chapter 3BASICS Assess: WFA—Workflow Analysis
Anyone who has never made a mistake has never tried anything new.
Albert Einstein1
Your most unhappy customers are your greatest source of learning.
Bill Gates2
Now that we have completed our process flow analysis (PFA), we move on to the workflow analysis (WFA), which is the second step in our analysis process (Figure 3.1). We switch from being the product to being the person(s) doing the work. We have seen these tools utilized in home and building construction, landscaping contracts, banks, insurance companies, clinics, veterinarian clinics, executive offices, manufacturing companies, and people’s garages. You name it, if you follow the BASICS® model by analyzing ...
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