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ASTD Handbook of Measuring and Evaluating Training by Patricia Pulliam Phillips

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Jac Fitz-enz

On how it all started…

In 1969, I went to work for Wells Fargo Bank in the training department, and that is what got me into the profession. I worked at the bank for several years. Then I went to a computer company as head of human resources and, eventually, in 1980 started and ran the Saratoga Institute until 2002. My involvement with training has always been personal because that is where I started.

I got into the predictive side about two years ago: I had just finished about a third of a series of reports called the Workforce Intelligence Report, which is basically a best practices report, and I looked at this thing and I said, ...

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