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ASTD Handbook of Measuring and Evaluating Training by Patricia Pulliam Phillips

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Dana Gaines Robinson

On how it all started…

When I was a training director at a bank on the East Coast, I was asked to bring supervisory training into the organization. I was actually the first training director they had ever hired; this was in the 70s. And I went out to find a program that I thought would work for us and I did. I found a program provided through a supplier. And doing the cost analysis on that with my management team, it became apparent that this was a much heavier investment than they had anticipated. So they asked me to prove that it would make a difference and if I could, they would support bringing it into the organization. ...

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