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ASTD Handbook of Measuring and Evaluating Training by Patricia Pulliam Phillips

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Chapter 1 Identifying Stakeholder Needs

Lizette Zuniga

In This Chapter

This chapter explores critical factors and methods to conduct needs assessment. Upon reading this chapter, you will be able to

  • explain the importance of conducting a needs assessment
  • identify the four steps of the needs assessment process
  • identify four methods to conduct a needs assessment.
 

The Importance of Conducting a Needs Assessment

Measurement and evaluation begin with conducting a needs assessment. If the needs important to all stakeholders are not clarified in the beginning, then measures taken during the evaluation are based on guesswork. Although needs assessments ...

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