Ronald H. Manalu
In This Chapter
This chapter explores how to use performance records as the source of evaluation. Upon completion of this chapter, you will be able to
- explain the value of performance records as one of the most important data sources for measuring and evaluating performance improvement programs
- identify steps to arrive at performance records given the program is not designed to drive business measures
- list key factors to consider when developing a new record- keeping system.
Collecting data using performance records is important in evaluating and measuring any training program. Performance ...