Chapter 10 Using Performance Records

Ronald H. Manalu

In This Chapter

This chapter explores how to use performance records as the source of evaluation. Upon completion of this chapter, you will be able to

  • explain the value of performance records as one of the most important data sources for measuring and evaluating performance improvement programs
  • identify steps to arrive at performance records given the program is not designed to drive business measures
  • list key factors to consider when developing a new record- keeping system.

Collecting data using performance records is important in evaluating and measuring any training program. Performance ...

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