Chapter 16
Calculating the
Return-on-Investment
Patricia Pulliam Phillips
In This Chapter
This chapter describes the importance of and the steps to calculate the return-on-investment (ROI) for training programs. Upon completion of this chapter, you will be able to
- calculate the ROI given the monetary benefits and costs of a program
- report ROI in the context of other measures of performance
- identify programs suitable for evaluation to ROI.
The Importance of ROI
“Show me the money.” There’s nothing new about this statement. Organizations of all types want to show the financial return for investments of many of their programs (Phillips and ...
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