Chapter 26 Evaluating Technical Training

Toni Hodges DeTuncq

In This Chapter

This case study describes how a basic maintenance course was developed and evaluated. Upon completion of this chapter, you will be able to

  • develop a plan for conducting an impact study for a technical program
  • develop an objective map that links learning objectives to performance objectives and performance objectives to business objectives
  • logically develop conclusions based on the results from an impact study and develop recommendations based on those conclusions.


A large telecommunications company created a basic maintenance course to meet key organizational ...

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