Toni Hodges DeTuncq
In This Chapter
This case study describes how a basic maintenance course was developed and evaluated. Upon completion of this chapter, you will be able to
- develop a plan for conducting an impact study for a technical program
- develop an objective map that links learning objectives to performance objectives and performance objectives to business objectives
- logically develop conclusions based on the results from an impact study and develop recommendations based on those conclusions.
A large telecommunications company created a basic maintenance course to meet key organizational ...