Previous chapters prepared you to begin delivery of knowledge and skills. This chapter provides suggestions for the 10 percent—formal learning. It can be separated into three chunks: formal learning in a traditional classroom, various types of e-learning, and all the other formal services, such as college course registrations, certification programs, and MOOCs. (We cover these services in chapter 23.)
You are a trusted advisor to your leaders, who expect you to select the most effective and efficient strategy to encourage learning for your organization.
We need to put learning where the work is.
We develop the capability for our ...