CHAPTER 21

Learning From Others

Learning from others. Don’t you do that every day? Yes, you do. The question is, how much of the learning is planned and how much is incidental? It is probably mostly the latter.

Forward-thinking organizations recognize the value that comes when employees learn from one another. Think back to chapter 15; the only way your organization can become a learning organization is if employees learn from one another and then form teams that share information with other teams. Team learning occurs every time your department holds a staff meeting and information is shared from one part of the department to another. In other instances, teams share what they learn through normal work experience. For example, one team might ...

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