Introduction

Since the introduction of the personal computer in the early 1970s, businesses have found more uses and applications for technology in the workplace. With the introduction of local-area networks, file sharing, and print sharing in the 1980s, it became obvious that distributed computing was no longer a passing fad. By the 1990s, computers became less expensive, and innovations such as the Internet enabled everyone to connect to computer services worldwide. Computing services have become large and distributed. The days of punch cards and green-bar paper are behind us, and a new generation of computing experts is being asked to keep this distributed technology operational. These experts are destined to have a new set of issues and ...

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