Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R   T W E L V E

Feedback and Learning

ALIGNING STRATEGY TO TARGETS, initiatives, and budgets puts the organization in motion. Performance must then be monitored and guided to close the feedback loop. Beyond monitoring and fine-tuning, however, managers in Strategy-Focused Organizations must determine whether their strategy is still valid. In Chapter 1, we described how the Balanced Scorecard works like a laser to align and focus all organizational resources on implementing the strategy. Like a laser, such coherence can lead to nonlinear ...