© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
A. Moniz et al.Beginning Azure Cognitive Serviceshttps://doi.org/10.1007/978-1-4842-7176-6_7

7. Chatbots

Alicia Moniz1  , Matt Gordon2, Ida Bergum3, Mia Chang4 and Ginger Grant5
(1)
Houston, TX, USA
(2)
Lexington, KY, USA
(3)
Oslo, Norway
(4)
Berlin, Berlin, Germany
(5)
Scottsdale, AZ, USA
 

Chatbots provide a way to build a conversation application between a human and an application using a defined data source. Chatbots are often used in web-based customer service areas to answer common questions as they can simulate human communication and interact intelligently through a dialog with a human. This kind of interaction works best where the questions are likely targeted ...

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