© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
A. Moniz et al.Beginning Azure Cognitive Serviceshttps://doi.org/10.1007/978-1-4842-7176-6_7

7. Chatbots

Alicia Moniz1  , Matt Gordon2, Ida Bergum3, Mia Chang4 and Ginger Grant5
Houston, TX, USA
Lexington, KY, USA
Oslo, Norway
Berlin, Berlin, Germany
Scottsdale, AZ, USA

Chatbots provide a way to build a conversation application between a human and an application using a defined data source. Chatbots are often used in web-based customer service areas to answer common questions as they can simulate human communication and interact intelligently through a dialog with a human. This kind of interaction works best where the questions are likely targeted ...

Get Beginning Azure Cognitive Services: Data-Driven Decision Making Through Artificial Intelligence now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.