CHAPTER 11Fixing Problems

Rise and shine, sleepy JoeThere are places to goThere are windows to clean on the wayYou've got nothing to loseBut a shine on your shoesDo the best things you can every day

—Composed by John Carter and Russell Alquist and recorded by Herman's Hermits('s+hermits&type=artist)

To state the obvious, fixing problems is the part of the database administrator's job that takes precedence over everything else. In his best-selling book, The 7 Habits of Highly Effective People, Stephen Covey explains that our activities can be divided among four quadrants depending on their urgency and importance. Figure 11-1 illustrates these quadrants.

Restoring service when the database crashes ...

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