Technique: Guide to Giving Effective Feedback

People (including you) need to know what they’re doing well and what they need to change to be successful. Use these steps for positive feedback, too. Provide people with specific information about what they should continue, as well as what they could do differently.

We use the six-step process for feedback shown in Figure 12, ​Six-step process for feedback​.How to Talk About Work Performance: A Feedback Primer [Der03a]

images/SixStep.png
Figure 12. Six-step process for feedback

Guidelines:

  • Be specific. No one can act on hints or vague feedback. Telling a person “This report is exceptional” may impart a glow but doesn’t ...

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