11  Benchmarking processes forbest practice

The quality of the workers who leave the factory doors every evening is an even more important thing than the quality of the products which it delivers to the customers

Samuel Courtauld (1876–1947)

By competition the total amount of the supply is increased, and by increase of the supply a competition in the sale ensues, and this enables the consumer to buy at lower rates. Of all human powers operating on the affairs of mankind, none is greater than that of competition.

Henry Clay (1777–1852)

11.1 Introduction

This chapter represents an analysis of various benchmarking methodological approaches which were benchmarked using a set of criteria. The scoring (see Table 11.1) was based on the following:

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