Chapter 6. Human Dynamics: From Resistance to Commitment
Understanding human needs is half the job of meeting them. | ||
| --Adlai Stevenson | ||
In Section One, we presented the possibility and hope of achieving breakthrough results from change. In this section, we go deeper into the key lever for delivering those results: people. Our intent is to help you avoid the common mistakes regarding people that we outlined in Chapter One, as well as help you capitalize on more of the change capability you currently have in your organization. Our discussion will look at how people function from the perspective of individual mindset and behavior, as well as collective culture. We will look "under the hood" to discover what makes us behave and act as we do. For conscious ...
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