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Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance by Steve Player, Jeremy Hope

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7

KNOWLEDGE MANAGEMENT

What is this practice and how effective is it?

Knowledge management is about making the most effective use of the intellectual capital of a business. It involves wiring together the brains of appropriate people so that sharing, reasoning, and collaboration become almost instinctive and a part of everyday work.1 But there are many barriers to sharing knowledge in the hierarchical organization, where annual budgets and boundary walls often present insurmountable obstacles. We will look at how organizations are breaking down barriers and building a more collaborative culture.

Alternative names and related topics: intellectual capital management; learning organizations; communities of practice

It is rather ironic that as the ...

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