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Preface
Introduction
PART I: STRATEGIC PLANNING
1. Mission Statements
2. Strategic Planning
3. Stretch Goals
4. Balanced Scorecard
5. Dynamic Resource Management
6. Enterprise Risk Management
7. Knowledge Management
8. Benchmarking
9. Sustainability
PART II: SHAREHOLDER AND CUSTOMER VALUE
10. Intangible Assets
11. Economic Value Added
12. Key Value Drivers
13. Revenue Growth Analysis
14. Customer Value Proposition
15. Customer Relationship Management
16. Strategic and Profitable Customers
17. Loyalty Management
PART III: LEAN COST MANAGEMENT
18. Total Quality Management
19. Activity-Based Costing
20. Business Process Reengineering
21. Lean Manufacturing
22. Lean Services
23. Six Sigma
24. Target Costing
25. Lean Accounting ...