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TOTAL QUALITY MANAGEMENT

What is this practice and how effective is it?

Total quality management (and ISO 9000 and its subsequent series of numbers) promises better quality products and more-satisfied customers. Most governments and large, global organizations now demand that their suppliers be “ISO9000 certified” before they will deal with them. However, total quality management has a reputation for being bureaucratic and lacking practical application because it imposes rigid—one size fits all—standards not just on product development but also on a company’s management processes. Few people would argue against total quality, but is standard practice the best way to achieve it? We will look at the balance of the argument.

Alternative names ...

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