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Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance by Steve Player, Jeremy Hope

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21

LEAN MANUFACTURING

What is this practice and how effective is it?

Lean manufacturing is nothing less than redesigning organizations around processes, working from the customer backward into the organization, and eliminating waste. Lean challenges traditional command-and-control management in many fundamental ways. For example, teams respond to customer orders rather than follow predetermined plans. And there is less need for top-down control systems and middle managers to connect high-level decisions with frontline actions. But the implementation problems must not be underestimated. One reason the impact of lean has been so marginal is that group finance insists on measuring the performance of individual tasks and departments when it is the ...

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