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Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance by Steve Player, Jeremy Hope

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32

KEY PERFORMANCE INDICATORS

What is this practice and how effective is it?

Key performance indicators (KPIs) enable managers to continuously learn and improve. Organizations often spend months trying to determine their KPIs. The result is too many measures that lead to the wrong behavior. We will look at what constitutes an effective KPI and how managers can find and use them to best effect.

Alternative names and related topics: performance measurement; leading indicators; strategic monitoring

“Drowning in data and thirsting for knowledge” is one of the pithier aphorisms sometimes used to describe what’s wrong with performance measurement today. Think about how most corporate measurement systems work. Each month, most managers receive accounting ...

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