4 Design of Training and Aiding
Prologue
Our studies of human behavior and performance were intended to create and evaluate models that would be of use to designers of complex systems. As I discuss in this chapter, we came to realize that these models could directly benefit operators and maintainers of complex systems via training and/or aiding. This realization was central to our transition to building real products and systems, as I discuss in Chapters 5 and 6.
Succinctly, this transition involved moving beyond studying problems to actually solving them. Of course, studying problems, collecting data, and reporting findings in academic journals is a central activity in academia. That is how you earn promotion ...
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