book

BlackBerry® All-in-One For Dummies®

Name: BlackBerry® All-in-One For Dummies®
ISBN: 9780470531204

by William Petz, Robert Kao, Tim Calabro, Dante Sarigumba

October 2010

Intermediate to advanced

668 pages

14h 16m

English

For Dummies

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Copyright
About the Authors
Publisher's Acknowledgments
Introduction
About This BookWho Are You?Conventions in This BookWhat's in This BookBook I: Smartphone BasicsBook II: Organization and ProductivityBook III: Collaborating, Communicating, and Getting OnlineBook IV: Desktop OperationsBook V: Music, Photos, Videos, and TVBook VI: BlackBerry ApplicationsBook VII: Roadmap to Application DevelopmentBook VIII: Enterprise CommunicationsIcons Used in This BookWhere to Go from Here
I. Smartphone Basics
1. The BlackBerry Platform in a Nutshell
1.1. How It All Works: The Schematic Approach1.1.1. The role of the network service provider1.1.2. Connecting to your computer1.1.3. BlackBerrying the world with your BlackBerry1.2. Oh, the Things You Can Do!1.2.1. Social networking1.2.2. All-in-one multimedia center1.2.3. Internet at your fingertips1.2.4. Me and my great personal assistant1.2.5. A computer in the palm of your hand1.2.6. Look Dad, no hands!1.3. Putting a Sentry on Duty
2. Navigating Your BlackBerry
2.1. Anatomy 101: The Body and Features of Your BlackBerry2.1.1. Display screen2.1.2. Menu key2.1.3. QWERTY keyboard2.1.4. SureType keyboard and the multitap option2.1.4.1. SureType versus multitap2.1.4.2. SureType Custom Wordlist2.1.5. Escape key2.1.6. Trackpad2.1.7. The microSD slot2.2. General Navigation Guidelines2.2.1. Switching applications2.2.2. Selecting options2.3. General Keyboard Shortcuts2.3.1. Using Home screen shortcuts2.3.2. Other (non-Home screen) shortcuts
3. Configuring and Using Your BlackBerry
3.1. Making Your BlackBerry Yours3.1.1. Branding your BlackBerry3.1.2. Choose a language, any language3.1.3. Typing with ease using AutoText3.1.4. Getting your dates and times lined up3.1.5. Customizing your screen's look and feel3.1.6. Choosing themes for your BlackBerry3.1.7. Wallpaper for your BlackBerry3.1.8. Letting freedom ring3.1.8.1. Using and tweaking the preset profile settings3.1.8.2. Creating your own profile3.2. Setting Bedside Mode3.3. Keeping Your Battery at Optimal Use3.3.1. Using Auto On/Off3.3.2. Turning off unused BlackBerry connections3.3.3. Optimizing your Backlight settings3.3.4. Closing unused BlackBerry applications3.4. Keeping Your BlackBerry Safe3.5. Blocking That Spam
4. Connectivity Options
4.1. Choosing a Wireless Carrier Connection Mode4.1.1. Global System for Mobile Communications (GSM)4.1.1.1. General Packet Radio Service (GPRS)4.1.1.2. Enhanced Data Rates for GSM Evolution (EDGE)4.1.1.3. High-Speed Packet Access (HSPA), also known as 3G4.1.2. Code Division Multiple Access (CDMA, 1x)4.1.2.1. Connection mode 1X (uppercase X)4.1.2.2. Evolution-Data Optimized (EV-DO)4.2. Exploring Wi-Fi Connectivity Options4.2.1. Unlicensed Mobile Access (UMA)4.2.2. Voice over Internet Protocol (VoIP)4.3. Using Your BlackBerry as a Modem4.3.1. BlackBerry as a USB modem4.3.2. BlackBerry as a Bluetooth modem
5. Checking Out the Latest BlackBerry Models
5.1. Choosing Your Favorite BlackBerry Flavor5.1.1. Being sure with SureType5.1.2. Getting in touch with a touch-screen phone5.1.3. Getting QWERTY5.2. Summarizing BlackBerry Bonus Features5.3. Getting the Down and Dirty about Your Favorite BlackBerry Models5.3.1. SureType BlackBerry smartphones5.3.2. Touch-screen BlackBerry smartphones5.3.3. QWERTY BlackBerry smartphones5.3.3.1. GSM BlackBerry smartphones with QWERTY keyboards5.3.3.2. CDMA BlackBerry smartphones with QWERTY keyboards

6. Checking Out the Device Software 5.0 Features
6.1. New Features in Device Software 5.06.2. Reviewing Device Software 5.0 Enhancements6.2.1. Making BlackBerry e-mail even better6.2.2. Improving the BlackBerry Calendar6.2.3. Noticing improvements to BlackBerry Browser6.2.4. Improving BlackBerry Maps6.2.5. Using the new, improved BlackBerry Messenger
II. Organization and Productivity
1. Managing and Locating Your Contacts
1.1. Accessing Your Contacts1.2. Working with Contacts1.2.1. Creating a contact1.2.1.1. Taking notes1.2.1.2. Adding your own fields1.2.1.3. Adding a picture to a contact1.2.1.4. Assigning a tone1.2.2. Adding contacts from other BlackBerry applications1.2.3. Viewing a contact1.2.4. Editing a contact1.2.5. Deleting a contact1.3. Transferring Contacts from Cellphones1.3.1. Copying contacts from a cellphone SIM card1.3.2. Copying a contact to a SIM card1.4. Copying Contacts from Desktop Applications1.5. Looking for Someone?1.6. Organizing Your Contacts1.6.1. Creating a group1.6.2. Using the Filter feature on your contacts1.6.2.1. Categorize your contacts1.6.2.2. Adding a category1.6.3. Setting preferences1.7. Sharing a Contact1.7.1. Sending a vCard1.7.2. Receiving a vCard1.8. Searching for Somebody Outside Your Contacts1.9. Synchronizing Facebook Contacts1.9.1. Adding a Facebook friend's info to Contacts1.9.2. Automatic syncing between Facebook profiles and Contacts
2. Managing Your Appointments
2.1. Accessing BlackBerry Calendar2.2. Choosing Your Calendar View2.3. Moving between Time Frames2.4. Customizing Your Calendar2.5. All Things Appointments: Adding, Opening, and Deleting2.5.1. Creating an appointment2.5.1.1. Creating a one-time appointment2.5.1.2. Creating an all-day appointment2.5.1.3. Setting your appointment reminder time2.5.1.4. Creating a recurring appointment2.5.2. Opening an appointment2.5.3. Deleting an appointment2.6. Appointments versus Meetings2.6.1. Sending a meeting request2.6.2. Responding to a meeting request2.6.3. Setting your meeting dial-in number
3. Creating To-Do's and Safely Storing Your Passwords
3.1. Accessing Tasks3.2. Recording a New Task3.3. Navigating the Tasks Fields3.3.1. Task field3.3.2. Status field3.3.3. Priority field3.3.4. Due field3.3.5. Time Zone field3.3.6. Reminder field3.3.7. Categories field3.3.8. Notes field3.4. Updating Your Tasks3.5. Deleting a Task3.6. Organizing Your Tasks List3.6.1. Customizing tasks3.6.2. Creating a category3.6.3. Assigning categories to your tasks3.6.4. Filtering the list3.7. Creating Recurring Tasks3.8. Using Password Keeper3.8.1. Accessing Password Keeper3.8.2. Setting a password for Password Keeper3.8.3. Creating credentials3.8.4. Random password generation3.8.5. Using your password3.8.6. Password Keeper options3.8.7. Changing your Password Keeper password3.8.8. Changing info within Password Keeper
4. Taking Control of the Phone
4.1. Using the BlackBerry Phone Application4.2. Making and Receiving Calls4.2.1. Making a call4.2.1.1. Calling from Contacts4.2.1.2. Dialing letters4.2.2. Receiving a call4.2.3. Missed calls notification4.3. Muting, Holding, and Turning It Up4.3.1. Muting your call4.3.2. Placing your call on hold4.3.3. Adjusting the call volume4.4. Customizing the BlackBerry Phone4.4.1. Setting up your voice mail access number4.4.2. Using call forwarding4.4.3. Configuring speed dial4.4.3.1. Viewing your speed dial list4.4.3.2. Adding a number to speed dial4.4.3.3. Using speed dial4.5. Arranging Conference Calls4.5.1. Talking privately to a conference participant4.5.2. Alternating between phone conversations4.5.3. Dropping that meeting hugger4.6. Communicating Hands-Free4.6.1. Using the speaker phone4.6.2. Pairing your BlackBerry with a Bluetooth headset4.6.3. Using voice dialing4.7. Multitasking while on the Phone4.7.1. Accessing applications while on the phone4.7.2. Taking notes while on the phone4.7.2.1. Accessing phone notes4.7.2.2. Forwarding phone notes
5. Using Your Voice to Do More
5.1. Using Voice Dialing5.1.1. Calling a contact with Voice Dialing5.1.2. Calling a number with Voice Dialing5.2. Delivering Other Verbal Commands5.2.1. Checking your device information5.3. Using Voice Notes Application5.3.1. Recording a voice note5.3.2. Playing a voice note5.3.3. Sending a voice note
III. Collaborating, Communicating, and Getting Online
1. Surfing the Web with a BlackBerry
1.1. Getting Started with BlackBerry Browser1.1.1. Accessing Browser1.1.2. Hitting the (air) waves1.1.3. Navigating Web pages1.1.4. Saving or sending a Web page address1.1.5. Saving Web images1.2. Bookmarking Your Favorite Sites1.2.1. Adding and using a bookmark1.2.2. Accessing Web pages offline1.2.3. Modifying a bookmark1.2.4. Organizing your bookmarks1.2.4.1. Adding a bookmark subfolder1.2.4.2. Renaming a bookmark folder1.2.4.3. Moving your bookmarks1.2.4.4. Cleaning up your bookmarks1.3. Exercising Options and Optimization Techniques1.3.1. Configuring Browser1.3.2. General Browser properties1.3.3. Cache operations1.4. Installing and Uninstalling Applications from the Web1.5. Browser's Behavior in an Enterprise Environment1.5.1. Using Browser on your company's BES1.5.2. Using your network provider's browser1.5.3. Setting the default browser
2. Using E-Mail
2.1. Getting Up and Running with E-Mail2.1.1. Using the BlackBerry Internet Service client2.1.2. Combining your e-mail accounts into one2.1.3. Adding an e-mail account2.1.4. Setting up e-mail in an enterprise environment2.1.5. Getting e-mail in an enterprise environment using Desktop Redirector2.2. Configuring Your E-Mail Signature2.3. Enabling Wireless Reconciliation2.3.1. Enabling wireless e-mail synchronization2.3.2. Permanently deleting e-mail from your BlackBerry2.4. Working with E-Mail2.4.1. Receiving e-mails2.4.1.1. Retrieving e-mail2.4.1.2. Sorting the message list2.4.1.3. Saving a message to the saved folder2.4.1.4. Viewing attachments2.4.1.5. Editing attachments2.4.2. Sending e-mail2.4.2.1. Forwarding e-mail2.4.2.2. Sending e-mail to more than one person2.4.2.3. Attaching a file to your e-mail2.4.3. Spell-checking your outgoing messages2.4.4. Deleting e-mail2.4.5. Filtering your e-mail2.5. Searching through Messages Like a Pro2.5.1. Searching by sender or recipient2.5.2. Searching by subject2.5.3. Running a general search2.5.4. Saving search results2.5.5. Reusing saved searches2.6. Follow Up Your E-Mail2.7. Long Live E-Mail
3. Messaging from Your BlackBerry
3.1. Sending and Receiving PIN-to-PIN Messages3.1.1. Getting a BlackBerry PIN3.1.2. Assigning PINs to names3.1.3. Sending a PIN-to-PIN message3.1.4. Receiving a PIN-to-PIN message3.2. Keeping in Touch, the SMS/MMS Way3.2.1. Using shorthand for speedy replies3.2.2. Awhfy?3.2.3. Showing some emotion3.2.4. Sending a text message3.2.5. Viewing a message you receive3.3. Always Online Using Instant Messaging3.3.1. Chatting using IM rules3.3.2. Instant messaging on your BlackBerry3.3.2.1. IM basics: What you need3.3.2.2. Going online with IM3.3.2.3. Adding a contact/buddy3.3.2.4. Doing the chat thing3.3.2.5. Sending your smile3.3.3. Taking control of your IM app3.3.3.1. Limiting the number of people you instant message3.3.3.2. Giving your hands a break3.3.3.3. Avoiding costly mistakes
4. Using BlackBerry Messenger
4.1. Accessing BlackBerry Messenger4.2. Adding a Contact4.3. Having Conversations4.3.1. Starting a conversation4.3.2. Starting a group conversation4.3.3. Sending a file4.3.4. Saving the conversation history4.4. Broadcasting a Message
IV. Desktop Operations
1. Introducing BlackBerry Desktop Manager
1.1. Downloading BlackBerry Desktop Manager1.2. Installing BlackBerry Desktop Manager and Desktop Redirector1.3. Connecting BlackBerry Desktop Manager to Your BlackBerry
2. Synchronizing Data through Desktop Manager
2.1. Setting Up Synchronize2.1.1. Configuring PIM synchronization2.1.2. Mapping fields for synchronization2.1.3. Confirming record changes2.1.4. Resolving update conflicts2.2. Ready, Set, Synchronize!2.2.1. Using on-demand synchronization2.2.2. Automatic synchronization
3. Synchronizing Data through the Mac
3.1. Installing BlackBerry Desktop Manager3.2. Opening BlackBerry Desktop Manager3.3. Setting Synchronization Options3.3.1. Device Options3.3.2. Calendar3.3.3. Contacts3.3.4. Notes3.3.5. Tasks3.3.6. Music3.4. Deleting All Music Files on Your BlackBerry3.5. Doing a Manual Sync3.6. Configuring an Automatic Sync
4. Protecting Your Information
4.1. Accessing Backup and Restore4.2. Backing Up, BlackBerry Style4.2.1. Backing up your BlackBerry manually4.2.2. Setting up automatic backups4.3. Restoring Your Data from Backup Information4.4. Protecting Your Data, Your Way4.4.1. Backing up specific information4.4.2. Restoring certain information4.4.3. Selectively clearing BlackBerry information4.5. Backing Up and Restoring Wirelessly
5. Transferring Data to a New BlackBerry
5.1. Switching to a New BlackBerry5.2. Switching from a Non-BlackBerry Device5.2.1. Palm device requirements5.2.2. Windows Mobile device requirements5.2.3. Running the wizard
6. Using Application Loader for Downloading Success
6.1. Accessing Application Loader6.2. Installing an Application6.3. Uninstalling an Application6.4. Upgrading Your BlackBerry OS
V. Music, Photos, Videos, and TV
1. Managing Media Files through Your Computer
1.1. Greeting Roxio Media Manager for BlackBerry Smartphones1.1.1. Accessing Media Manager1.1.2. Importing media files to Media Manager1.1.3. Adding a media file to your BlackBerry1.2. Synchronizing with iTunes Using BlackBerry Media Sync1.2.1. Installing BlackBerry Media Sync1.2.2. Synchronizing your BlackBerry to iTunes1.3. Transferring Media Files Using Windows Explorer
2. Acquiring and Listening to Music
2.1. Getting Great Music with iTunes2.1.1. Creating an iTunes account2.1.2. Finding music to purchase on iTunes2.2. Using LimeWire to Find Music2.3. Streaming and Caching Music2.3.1. Listening to streamed music with Pandora2.3.2. Streaming and caching with Slacker2.4. Using BlackBerry Media Player2.4.1. Accessing Media Player2.4.2. Playing a song with Media Player2.4.3. Navigating between songs using Media Player2.5. Transferring Music Files between Two BlackBerry Smartphones2.5.1. Sending a music file from your BlackBerry to another BlackBerry
3. Taking, Viewing, and Managing Photos
3.1. Say Cheese: Taking Pictures3.1.1. Reading the screen indicators3.1.2. Choosing the picture quality3.1.3. Zooming and focusing3.1.4. Setting the flash3.1.5. Setting the white balance3.1.6. Setting the picture size3.1.7. Geotagging3.1.8. Setting the Pictures folder3.2. Working with Pictures3.2.1. Viewing3.2.2. Creating a slide show3.2.3. Trashing3.2.4. Listing filenames versus thumbnails3.2.5. Checking picture properties3.2.6. Organizing your pictures3.2.6.1. Renaming a picture file3.2.6.2. Creating a new folder3.2.6.3. Moving pictures3.2.7. Sharing your pictures3.2.8. Setting a picture as caller ID3.2.9. Setting a Home screen image3.3. Setting Camera Memory Options
4. Recording, Viewing, and Managing Video
4.1. Say Action: Capturing Video4.2. Customizing the Video Camera4.3. Watching Your Recorded Videos4.4. Working with Videos4.4.1. Deleting videos4.4.2. Checking video properties4.4.3. Organizing your videos4.4.3.1. Renaming a video file4.4.3.2. Creating a new folder4.4.3.3. Moving videos4.4.4. Sharing your videos4.5. Watching Streaming Video
VI. BlackBerry Applications
1. Finding Applications
1.1. Figuring Out What You Want to Do1.2. Finding and Installing Apps1.2.1. Visiting BlackBerry App World1.2.2. Installing BlackBerry App World1.2.3. Finding an app with BlackBerry App World1.2.4. Reviewing an app before you buy it1.2.5. Downloading and installing an app1.2.6. Setting up shop so you can purchase apps1.2.7. Purchasing an app from BlackBerry App World1.3. Uninstalling an App1.4. More Ways to Find What You're Looking For1.4.1. Knowing more about your BlackBerry applications1.4.2. Tips and tricks
2. Networking Like a Social Butterfly
2.1. Hooking Up Your BlackBerry with Social Networking Apps2.2. Deciding Which Social Networking Apps You Want to Retrieve2.2.1. MySpace2.2.2. Facebook2.2.3. LinkedIn2.2.4. Twitter2.2.5. Twitter-related apps2.2.5.1. AberTwitter2.2.5.2. OpenBeak2.3. Engaging Your Social Networks from Your BlackBerry2.3.1. Following your favorite band on MySpace2.3.2. Sharing your pictures with your Facebook friends2.3.3. Inviting your new client to connect on LinkedIn2.3.4. Posting a picture on Twitter with AberTwitter2.3.5. Reading the tweets of others with OpenBeak
3. All Work and No Play Makes for a Boring BlackBerry
3.1. Getting Started as a BlackBerry Gamer3.1.1. BlackBerry App World3.1.2. Third-party sites3.1.3. Finding games using BPlay.com3.2. Finding Our Favorite Games That Cost a Little Something3.2.1. Guitar Hero3.2.2. Who Wants to Be a Millionaire3.2.3. Street Fighter II Champion Edition3.2.4. Texas Hold'em King3.2.5. Sudoku3.3. Getting Free Games That Are Worth Playing3.3.1. Ka-Glom3.3.2. PacMan3.3.3. Bubble Defense (free demo)3.3.4. Golden Thumb's Warship3.3.5. Blackjack Spin3
4. Managing Time and Resources
4.1. Finding the Apps4.2. Getting Productive4.2.1. FileScout4.2.2. Forward Reply and Edit4.2.3. SmrtAlerts4.2.4. gwabbit for BlackBerry4.2.5. LaterDude Pro4.3. Managing Your Money4.3.1. Ascendo Money4.3.2. Personal Assistant
5. Using Apps to Stay in Touch and in the Know
5.1. Getting the Application That Will Keep You Informed5.2. Getting News and Information5.2.1. Viigo for BlackBerry5.2.1.1. Setting up Viigo alerts5.2.1.2. Setting a profile for Viigo alerts5.2.2. AP Mobile5.2.3. Forbes.com5.3. Getting Instant Gratification with IM5.3.1. IM+ All-in-One Mobile Messenger5.3.2. Nimbuzz5.3.3. AIM for BlackBerry smartphones5.3.4. Palringo5.4. Broadcasting Straight to Your BlackBerry5.4.1. Slacker Radio5.4.1.1. Setting up Slacker to cache music5.4.1.2. Setting up Slacker to synchronize your cache while you sleep5.4.2. Pandora Radio5.4.3. iheartradio5.4.4. Shazam5.4.5. SlingPlayer Mobile
6. Knowing What's Around You and Where You Are
6.1. Locating the Apps That Will Locate You6.2. Getting Maps, GPS, and Local Info6.2.1. WHERE on the BlackBerry6.2.2. Poynt6.2.3. Google Maps for mobile6.2.4. TeleNav GPS Navigator6.3. To Boldly Go Where No BlackBerry Has Gone Before (Travel)6.3.1. The Weather Channel for BlackBerry6.3.2. WeatherBug Elite6.3.3. WorldMate6.3.4. BBTran (also known as FancyTran)
VII. Roadmap to Application Development
1. Getting a Start in BlackBerry Application Development
1.1. Finding an Application Development Platform1.2. Introducing BlackBerry Browser Development1.3. Getting to Know the BlackBerry Widget1.4. Introducing Java Application Development1.5. Comparing Platforms1.6. Getting Inspired by Application Development Options1.6.1. BlackBerry Browser development1.6.1.1. Developing Web page content1.6.1.2. Pushing content with message push1.6.1.3. Pushing content with browser channel push1.6.1.4. Pushing content with browser cache push1.6.2. Developing BlackBerry apps using BlackBerry Widget SDK1.6.2.1. Understanding the advantages of using BlackBerry Widget1.6.2.2. Knowing the disadvantages of using BlackBerry Widget1.6.3. Java application development1.7. Getting the Right Tools1.7.1. An app developer is an artist1.7.2. Getting the right simulator for the job1.7.3. Getting tools for BlackBerry Widget1.7.4. Getting tools for Java1.8. Creating Your Own BlackBerry Theme
2. Brainstorming Your Application
2.1. Defining the Application Requirements2.2. Writing a Background Application2.3. Understanding Development Best Practices2.3.1. Keeping one code base2.3.1.1. Assuming nothing about your user2.3.1.2. Using preprocessing directives2.3.1.3. Picking a minimum-supported OS2.3.2. Keeping user data2.4. Dressing Up Your Application2.4.1. Maximizing space2.4.2. Giving users what they're used to2.5. Providing Timely Updates2.6. Getting Help
3. Getting Your Applications Out There
3.1. Getting an Application Installed on Users' Devices3.1.1. Understanding your installation options3.1.2. Getting to know installation files3.1.2.1. OTA installation files3.1.2.2. Tethered installation files3.2. Getting Your Application from Point A to Point B3.2.1. Publishing an application to a Web site3.2.2. Publishing an application using Application Loader3.2.2.1. Creating installation files3.2.2.2. Creating installation instructions of your app3.2.2.3. Making your app's installation available on the Web3.2.3. Publishing an application using BlackBerry Application Web Loader3.2.3.1. Creating app installation files3.2.3.2. Downloading BlackBerry Application Web Loader3.2.3.3. Creating a download page3.2.3.4. Making your download page available on the Web3.2.4. Publishing an application with BES push3.3. Submitting Your App to BlackBerry App Stores3.3.1. Uploading applications to BlackBerry App World3.3.2. Publishing your app in MobiHand3.3.3. Handing your app to Handango3.3.4. Getting your app on CrackBerry Superstore3.3.5. Going directly to mobile carriers3.4. Promoting Your Application3.4.1. Writing awesome text3.4.2. Including awesome screen shots3.4.3. Creating demos, tutorials, and installation info3.4.4. Luring users in with free trials
VIII. Enterprise Communications
1. BlackBerry Enterprise Server
1.1. Understanding What BES Does1.2. Understanding How BES Does What It Does1.3. Convincing Your IT Guy to Get BES1.3.1. Introducing BES flavors1.3.2. Understanding the features and benefits of BES1.4. Getting the Low-Down on System Requirements1.4.1. Knowing your software and hardware requirements1.4.2. Additional software requirements1.5. Working with BES on Your BlackBerry1.5.1. BES-only e-mail features1.5.1.1. Using BlackBerry Lookup1.5.1.2. Adding a BlackBerry e-mail auto signature1.5.1.3. Setting an Out of Office response from your BlackBerry1.5.2. BES-only calendar features1.5.2.1. Checking your coworkers' calendar availability1.5.2.2. Resetting and resynchronizing your BlackBerry Calendar1.6. Using BlackBerry Manager1.6.1. For IT professionals only: Accessing BlackBerry Manager
2. Security and Compliance
2.1. Protecting Yourself and Your Company2.1.1. Using external identification2.1.2. Providing password protection2.1.3. Conducting regular backups2.1.4. Getting periodic software updates2.1.5. Handling Bluetooth the right way2.1.6. Being wary of third-party apps2.2. Introducing Common IT Policy Settings2.2.1. Understanding default IT policy settings2.2.2. Knowing what else your IT policies might restrict2.2.3. Getting the straight scoop on password settings2.3. Getting Some Serious Security (and Maybe a Little Bit of Control)2.4. Synchronizing Your BlackBerry2.5. Auditing and Compliance2.5.1. E-mail archiving2.5.2. SMS and PIN logging
3. Understanding How BlackBerry Applications Are Deployed across the Enterprise
3.1. Understanding Is Half the Battle3.2. How Shall I Deploy Thee? Let Me Count the Ways3.2.1. BlackBerry Browser Push3.2.1.1. Pros3.2.1.2. Cons3.2.2. BlackBerry Application Web Loader3.2.2.1. Pros3.2.2.2. Cons3.2.3. OTA installation3.2.3.1. Pros3.2.3.2. Cons3.2.3.3. Installing an app OTA3.2.4. BES software configuration3.2.4.1. Pros3.2.4.2. Cons
4. Using Mobile Voice System
4.1. Understanding MVS Basics4.1.1. TDM (Time Division Multiplexing)4.1.2. VoIP (Voice over Internet Protocol)4.1.3. Knowing what MVS does4.2. Understanding MVS Advantages4.3. Knowing What to Expect with MVS4.3.1. Getting the view from far away: Making a call4.3.2. Getting the view from far away: Receiving a call4.4. Using the BlackBerry MVS Client4.4.1. Enabling and disabling MVS4.4.2. Transferring MVS calls from your BlackBerry to your desktop phone4.4.3. Transferring an MVS call to another person4.4.4. Creating a conference call.
5. Tools for Maintaining a Healthy Enterprise Environment
5.1. Getting Your Environment in Line5.1.1. Testing and reducing issues5.1.2. Standardizing help desk support5.1.3. Improving the application development process5.1.4. Improving corporate communications5.1.5. Getting your inventory and carriers in shape5.2. Fine-Tuning Devices Before They Go onto the Network5.3. Getting Your Hands on the BlackBerry Enterprise Server Resource Kit5.3.1. Grasping the power of the BlackBerry BRK5.3.1.1. Getting to know some of BRK's configuration tools5.3.1.2. Getting to know some of BRK's log analysis tools5.4. Finding BRK Inspiration: Example Applications5.4.1. Customizing installation and configuration5.4.2. Personalizing support5.4.3. Improving end users' experience5.5. Buying Versus Building Tools5.5.1. Monitoring, managing, and reporting5.5.2. Auditing and compliance
6. Looking at Features in BES 5.0
6.1. Finding Out What's So New and Improved6.1.1. Getting anywhere, anytime access to the BAS6.1.2. Getting ahead of the game on wireless software updates6.1.3. Reclaiming your nights and weekends back with advanced scheduling of IT tasks6.1.4. Getting high availability6.1.4.1. BlackBerry Enterprise Server6.1.4.2. BlackBerry Administration Service6.1.4.3. BlackBerry Attachment Service6.1.4.4. BlackBerry Configuration Database6.1.5. Getting blink-and-you-miss-it migration tools6.1.6. Getting a sense of your network thresholds before it's too late6.1.7. Giving your users the Windows network access they need6.1.8. Getting more customized features for BlackBerry Mail6.2. Introducing Old Features That Have Learned New Tricks6.2.1. Getting improved enterprise application management6.2.2. Getting fully customizable roles and permissions6.2.3. Getting improved wireless contact synchronization

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