Brilliant Email

Email is not a discussion.

Marsha Egan, author of Inbox Detox

In this chapter we apply the pros and cons of email to help you choose when to email and when to pick an alternative way to communicate your message. Some common everyday tasks are reviewed to see how you can save time by choosing the best medium, which might not always be email.

To email or not to email?

Table 9.1 gives an overview of some typical day-to-day tasks and what might be the most productive way to communicate. Many people say phoning is not a good option as people often don’t answer their phone. Nonetheless, a phone message can sometimes convey much more warmth and ...