Build Better Chatbots: A Complete Guide to Getting Started with Chatbots

© Rashid Khan and Anik Das 2018

Rashid Khan and Anik DasBuild Better Chatbotshttps://doi.org/10.1007/978-1-4842-3111-1_1

1. Introduction to Chatbots

Rashid Khan¹  and Anik Das¹

(1)

Bangalore, Karnataka, India

 

Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department? We have had this experience, and that’s why we created a chatbot for enterprises to use to help resolve customer questions more easily and in an interface that many people, especially millennials, are getting more accustomed ...