Background
The advice in this guidebook grew out of CCL’s more than twenty-five years of experience running The Looking Glass Experience, a four-day business simulation in which the participants run a glass company consisting of three divisions. The six or seven participants in each of these divisions have a powerful shared experience that produces morale, pride, and spirit. They go from being total strangers on Monday morning to sharing very personal and self-disclosing information with one another by Friday. The shared experience begins with the simulation; the team works toward certain goals, experiences a great deal of stress and pressure, and successfully completes the simulation. Then the participants communicate openly in a safe and supportive ...
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