SQ1 What listening skills will help you communicate better with others?

Every day, without thinking about it, you engage in an important communication skill—­listening. In fact, research shows that college students spend more than half their communication time listening.4,5 In the workplace, listening is widely considered to be one of the most important communication skills.6 Listening is also a key element of emotional intelligence. Only when you listen deeply to others (rather than interrupting or thinking about what you’re going to say next) can you accurately assess the emotional significance of a message. This understanding will help you respond in a way that shows others that you understand and care.

Most people assume they are good listeners ...

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