Skip to Main Content
Business Communication, Third Edition
book

Business Communication, Third Edition

by Barbara Shwom, Lisa Gueldenzoph Snyder
June 2015
Intermediate to advanced content levelIntermediate to advanced
480 pages
31h 52m
English
Pearson
Content preview from Business Communication, Third Edition

SQ1 What listening skills will help you communicate better with others?

Every day, without thinking about it, you engage in an important communication skill—­listening. In fact, research shows that college students spend more than half their communication time listening.4,5 In the workplace, listening is widely considered to be one of the most important communication skills.6 Listening is also a key element of emotional intelligence. Only when you listen deeply to others (rather than interrupting or thinking about what you’re going to say next) can you accurately assess the emotional significance of a message. This understanding will help you respond in a way that shows others that you understand and care.

Most people assume they are good listeners ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Business Communication

Business Communication

Harvard Business School Press
Handbook of Business Communication

Handbook of Business Communication

Gerlinde Mautner, Franz Rainer

Publisher Resources

ISBN: 9780133863307