Vignette: The Customer Is Not Always Righti
He was furious. He was shouting at the sheriff, the two policemen, and me as we were leaving his vessel that morning. The sheriff had just taped to the command deck a lien on his ship.
Steven was known in the marketplace as a tough customer. He was always contesting his invoices and paying late. Although his fishing vessels were hauling good catches and he operated a profitable canning plant on Vancouver Island, he was trying to squeeze every dollar out of his employees and his suppliers.
My company had just refurbished his vessel. He approved all the work daily. I did not want to take any risk of not having his cooperation during the refurbishing process. ...
Get Business Decision-Making now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
