When the Consumer Protection Act 1986 was put into operation, it was thought that it would address all issues of consumer-related problems and find solutions for these issues. The objective of the act was ‘to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer disputes and for matters concerned therewith’.22 However, the general perception was that the act was ineffective and the objectives remained mainly unfulfilled. Box 3.2 presents a write-up from The Hindu, wherein the reputed newspaper’s correspondent argues that the Consumer Protection Act of 1986 has ...

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