Chapter 9

Employee-Facing Frameworks

In This Chapter

arrow Reviewing the gentle guide framework

arrow Contemplating the company collaborator framework

arrow Checking out the company challenge framework

As Chapter 7 mentions, three of the six frameworks are internal, or geared toward employee-facing experiences.

This chapter explores these three frameworks in greater detail:

check.png The gentle guide framework

check.png The company collaborator framework

check.png The company challenge framework

Gentle Giant: Exploring the Gentle Guide Framework

Gentle guide is a hand-holding, employee-facing framework, designed to help employees complete a process of steps — be they everyday job tasks or a specific, process-oriented training program for required certifications (see Figure 9-1).


Image courtesy of Badgeville

Figure 9-1: The gentle ...

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