Chapter 9

Modeling business processes


This chapter provides an overview of process flow modeling and takes a look at the creation and use of Business Process Model and Notation (BPMN) swimlane diagrams. This discussion emphasizes the BPMN notation that a business analyst would need to redesign a major business process.


Activities; As-Is, Could-Be, To-Be diagrams; Case management; Customer process; Decision; Events; Flows; Process flow problems; Process management problems

In Chapter 4 we considered how we might model all the high-level processes in an organization and store that information as a business process architecture. Once an organization has created a business process architecture, then any specific process change ...

Get Business Process Change, 4th Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.