Chapter 9

Modeling business processes

Abstract

This chapter provides an overview of process flow modeling and takes a look at the creation and use of Business Process Model and Notation (BPMN) swimlane diagrams. This discussion emphasizes the BPMN notation that a business analyst would need to redesign a major business process.

Keywords

Activities; As-Is, Could-Be, To-Be diagrams; Case management; Customer process; Decision; Events; Flows; Process flow problems; Process management problems

In Chapter 4 we considered how we might model all the high-level processes in an organization and store that information as a business process architecture. Once an organization has created a business process architecture, then any specific process change ...

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