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Business Process Management: Profiting From Process by Roger T. Burlton

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Summary

This chapter described some of the major pressures facing enterprises today. It looked at hyper-competition, growing organization complexity and reach, rising external stakeholder power, and e-business technology. Each of these is changing the face of how business is transacted globally. No organization is immune from the changes that these driving forces are bringing. Business in all industry segments must respond now to head off the risk of falling behind forever.

Chapter 2 will cover a range of possible responses to these challenges. It will ask a number of questions to help you determine what choices you have and to pick from among them.

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